Privacy Policy

ITENOS thanks you for visiting this website. Data protection and data security have always enjoyed high priority for the entire Deutsche Telekom Group. Protecting your personal data in all of our business processes is therefore of special concern to us. In addition to the legal provisions on data protection, ITENOS is also governed by the Deutsche Telekom Group’s data privacy standards. More information is available in the document “Binding Corporate Rules Privacy (BCRP)” which tells you exactly what data we record during your visits to our websites and how it is used.

It does not apply to websites of companies which may have a link to this or to another website belonging to ITENOS.

When you visit our website, our web servers temporarily record the domain name or IP address of the computer making the request, the client’s file request (file name and URL), the http answer code and the website from which you are visiting us. This data is deleted after each Internet session is terminated.

We use cookies for certain offers, which are only stored on your computer for the length of your session. Known as session cookies, these help control transactions and simply contain an anonymous transaction ID for the function you have called up. We create usage profiles for advertising and market research purposes under pseudonyms so that they cannot be directly tracked to you. You can reject use of these with an “opt out“ function at any time.

Other personal details, such as your name, address, telephone number or e-mail address, will not be recorded unless you provide this information voluntarily. The data you supplied when contacting us, which can be found on the contact form, is used exclusively by ITENOS to formulate its response to your inquiry.

Personal data will only be disclosed to third parties if explicit consent has been given by the individual concerned. Our sales partners are contractually obligated to treat your data confidentially and in accordance with legal provisions. Furthermore, personal data is not disclosed to third parties unless this is to public bodies where required by law. We are also obligated under Section 101 of the German Copyright Act (UrhG), upon presentation of a corresponding court order, to provide holders of copyrights and ancillary copyrights with information about customers who may have offered copyrighted works on Internet file sharing sites. In these cases, our information contains the user ID of an IP address assigned on the requested date/time as well as the customer’s name and address.

You decide when registering whether we may use your data for our own marketing purposes. You will only receive advertising from us if you agree to your data being used in this way. You can object to use of your data for this purpose at any time.

We are happy to provide information at any time and free of charge on which data relating to you is stored in our systems. For identification reasons, we are unable to provide information by telephone to prevent abuse. You will be informed in writing by post or e-mail.

Should you have particular wishes relating to the amendment, blocking or deletion of your personal data, please contact ITENOS directly. Please note that your data can only be deleted once all outstanding contractual obligations have been fulfilled. Instead of being deleted, your data will be blocked provisionally, i.e., can no longer be used.

We have taken extensive technical and operational precautions to protect the personal data we hold on you against unauthorized access and misuse.

You can contact your privacy department at datenschutz@itenos.de, our service desk or the data protection officer of Deutsche Telekom AG, Dr. Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, data protection@telekom.de.