On the spot, around the clock
As an independent IT service provider with 25 years of experience, ITENOS develops, implements and operates customized IT services, especially for SMEs. We deliver cloud and IT infrastructures from certified German data centers, state-of-the-art telecommunications and network technologies, as well as managed services. All of the solutions we design are made to order – precise in every detail, imaginative, reliable and high-quality. This means we create new, individual concepts for our customers every day, coupled with a competent IT consulting service. In doing so, we guarantee the highest possible availability at all times, both during operation and in IT support: the ITENOS team is there for you around the clock, always taking care of your needs and concerns.
96 percent of our customers recommend us and their satisfaction with our solution is rated with 4.74 of 5 stars.
Nothing is more important to us than the satisfaction of our often long-standing customers. We are therefore very pleased about the results of our customer survey 2019.
Thank you for the positive feedback and your trust!
Our success stories
Our solutions are as individual as each of our customers. The interactive ITENOS universe gives an insight into the possibilities that arose from these co-operations. Here, we have compiled selected information, use cases and reference projects. Let us inspire you!
Click on the buildings of the virtual city to find out more about our success stories.
With its forms and request procedures, cit supports its customers in online handling via digital portals. For Engagement Global, an organization of the German federal government, the online company located in the Stuttgart metropolitan area had to take a new approach: cit entrusted ITENOS with external hosting and all operational activities. This move has paid off. Hosting with three environments on three different virtual servers in a German data center, direct connection to the internet node in Frankfurt am Main, and maximum data protection along with qualification and certifications convinced cit across the board.
DataPlan, a system house located in Viernheim in the state of Hesse, Germany, supports its SME customers with secure IT infrastructure for site networking. DataPlan relies entirely on ITENOS for housing. All hosted customer systems are located on the Data LogistlX platform. The system house uses a 200 Mbit/s internet connection for access. The advantage for DataPlan and their customers is a fast, stable and high-availability infrastructure with direct connection to the world's largest internet node: DE-CIX in Frankfurt am Main. In the future, the customer locations will be connected over an MPLS network instead of a VPN network. DataPlan is also looking to use backup solutions from ITENOS.
The international software company Linxa was looking for a hosting partner so they could expand their cloud offering. They found exactly the components necessary for that in the ITENOS Data LogistlX solution. The IT company was impressed by a connection to more than 15,000 interconnects and over 900 carriers, as well as a direct connection to the largest internet node in the world (DE-CIX in Frankfurt am Main, Germany) and a fast link to the network of Deutsche Telekom and several other tier-1 carriers. With the scalable, flexible and secure internet solutions from ITENOS, Linxa is ideally positioned to help telecommunication providers evaluate, route and bill data packets, calls and text messages more efficiently.
The IT consultancy ORBIT in Bonn has grown significantly in recent years. The company therefore needed more IT resources to cover the increased demand. ITENOS has supported ORBIT in its growth and provided various types of IT racks. ITENOS also looks after the intranet connection to the Deutsche Telekom network. Furthermore, the IT consultancy receives preconfigured, high-availability virtual machines, which are also reliably operated for ORBIT. Additionally, physical servers have been set up and linked to a cloud platform for a hybrid cloud solution. The end result is an all-in, worry-free solution, which allows the IT consultancy to concentrate entirely on its further growth.
With its application solutions, TWENTY ensures that the premium customers of one of the largest German telecommunications providers can use their smartphones and tablets to connect to the internet everywhere in the world with encrypted links via public WLAN hotspots. For that, they need bandwidth, speed and security. A direct connection to various national and international networks was created with the Data LogistlX solution from ITENOS to give the app provider the appropriate technological basis. Thanks to IP transit, customers have full freedom of choice for prioritized network connection, and TWENTY can also use their own IP addresses.
The philosophy of the Munich-based start-up emmasbox is simple: order food online and pick it up offline. The essential challenge of this business model is networking pick-up locations and data centers. The company had developed a software for this, and they were looking for a solution to operate it. ITENOS developed a solution, in which the network and the cloud can grow dynamically with the expansion of the young company. ITENOS offers both from a single source and also ensures reliable operation. In addition, the IT provider supplies the VPN routers at the pick-up locations, the SIM cards, and the central server farm based on the ITENOS SOLIDCLOUD solution. Furthermore, ITENOS hosts the logistics and management applications in its cloud.
Along with IT support, effective access control is an essential part of a comprehensive security system. That's why the Hensoltshöhe Charity chose security services from ITENOS for their social services headquarters. The provider ensures top-notch security with a modern access solution using online and offline readers for electronic keys. All components are individually matched to the existing buildings and wrapped up in an overall package that can be flexibly expanded at any time and can be managed from the Nuremberg area directly by the charity. The managers of the Hensoltshöhe Charity are already thinking about equipping other facilities of their organization with the innovative ITENOS solutions.
A hospital is a sensitive place. Patients, employees, medical data and equipment must be protected as best as possible. One of the most modern clinics in Europe addresses this issue with an access solution from primion – with ITENOS providing the central control software for the solution via its SOLIDLCOUD. This minimizes the administrative effort without compromising comfort and security. And for maximum data protection, ITENOS acts as trustee for the access data. Thus, only those who are allowed to enter can enter the clinic!
To enable trouble-free real-time use of digital learning media, Frankfurt-based language school proprietor Berlitz Deutschland relies on a dedicated MPLS network with support from ITENOS. A high-performance DSL link, along with an encrypted ProtectService network with ADSL and VDSL connections, offers the ideal basis for this. All Berlitz centers are seamlessly networked over this infrastructure, including locations with lower-grade DSL connection. In addition, all locations can now use WLAN access and benefit from higher availability through an LTC cellular network backup. With proactive 24/7 network monitoring, ITENOS also guarantees maximum reliability, since the provider can respond immediately in case of trouble.
Security is a top priority with ATMs. That’s why NoteMachine Deutschland operates its ATMs in Germany – about 600 in total – in a private, protected network based on the ITENOS ProtectService solution. To fulfil the high requirements, a secure, modular communication network with data traffic outside the internet was set up for the Mainz-based company. The IP network infrastructure is future-proof and reliable, and what’s more, it is quickly extensible and correspondingly flexible. That allows new ATMs to be put into service in just a few hours thanks to wireless technology. Direct cooperation with the network operator creates trust, and the NoteMachine team is happy that they only need a power outlet to put a new ATM into service.
The pizza chain L'Osteria with headquarters in Nuremberg draws virtually all of its IT from the cloud. That includes the POS software for all 61 restaurants, the e-mail software, the intranet, backups and file servers. For that, the company relies entirely on ITENOS, due to the VMware-based SOLIDCLOUD cloud computing solution and the generally acknowledged high standard of quality of the ITENOS data centers, providing especially high data security and the best possible connection to the DE-CIX internet node in Frankfurt am Main. Technology partner Deutsche Telekom looks after the necessary networking for the solution. Other advantages for L'Osteria: Seamless integration of their own existing solutions, such as connectivity and security products into the cloud and housing solution. That enables the IT department of the pizza and pasta company to manage the entire IP infrastructure of all of its locations from the head offices in Munich and Nuremberg – with maximum operational reliability, flexibility and cost-effectiveness.
Even lottery operators are affected by digitization: the signs are All-IP. LOTTO sales points must be connected to the central office and communicate securely with each other. With the ITENOS ProtectService platform, TOTO-LOTTO Baden-Württemberg achieves just that. The sales points are connected via a private and secure communication network. They benefit from a redundant connection to the data centers, as well as a provider-independent backup channel via mobile networks – using so-called best network cards. In addition, ITENOS rolled out 3300 routers for TOTO-LOTTO Baden-Württemberg.
The "ProtectService" customers of ITENOS also include the LOTTO company Rheinland-Pfalz. All 950 sales points of the gambling company were connected to the data center of LOTTO Rheinland-Pfalz via the secure MPLS network of ITENOS. The main access to the secure ITENOS network is enabled via DSL – while mobile phone networks using so-called best network cards act as a backup channel. ITENOS has also taken over the network management, the service desk and the fault clearance of the connections. The connectivity solution is not only future-proof, but also takes into account the special features of the lottery industry.
Secure, reliable networking between 450 LOTTO shops and the LOTTO Hamburg headquarters is the basis for efficient management of lottery tickets and prize enquiries. With its ProtectService platform, ITENOS offers a network that is precisely tailored to these requirements – for maximum security and smooth data traffic. ITENOS uses a closed wide area network (WAN) that operates with an All-IP DSL fixed network connection and can also access the mobile LTE network if required. The network was set up parallel to operation without any significant IT failures. After installing new data connections and routers, high network availability is ensured.
For many years already, the Düsseldorf security company Stanley Security has been using ITENOS ProtectService to manage the operation of the transmission network between its hazard alert systems and control centers. Among other things, the IP transmission network offers Stanley Security the ideal basis for video-based management systems for banks. That allows the banks to control all their branches from the head office and link to the cameras on site. To enable the security firm to provide its customers with comprehensive protection, ITENOS provides a future-proof and reliable network for alert transmission, with end-to-end management and flexible scaling according to need.
The Cologne-based security comapny W.l.S. came to ITENOS with the request to set up a scalable, highly secure All-IP-capable network infrastructure that fulfils a number of different requirements. In response, ITENOS facilitated networking for the security company based on an IP-capable infrastructure with multi-VPN capability and high availability thanks to cellular network backup via Best-Netz cards. A secure IP VPN connection links all the branches to the headquarters or a control center. The solution also includes proven 24/7 service management and a shared service desk, and it is flexibly expandable. This allows W.I.S. to concentrate fully on its core business, while ITENOS looks after the networking.
With a total area of approximately 405 square meters, the ITENOS data center in the North German metropolis of Hamburg offers an advanced infrastructure with ISO/IEC 27001 certification. The data center has an IPv6-ready network composed of network components from Cisco. The internet connection over two independent carriers via copper and fiber optic cabling and the link to DE-CIX provide optimal connectivity. A PVC-free, fire-retardant 60 cm-high false floor has been installed for reliable fire protection. Alarm-monitored T30 steel doors with professional access control ensure that only authorized persons obtain access to the data center and the colocation areas.
ITENOS operates its largest data center, with a total area of more than 14,000 square meters, in Frankfurt am Main, Germany. It is certified according to ISO/IEC 27001 to ensure the highest standards of quality. Optimal connectivity is provided by the link to the central European internet node DE-CIX, with connections to more than 900 carriers, ISPs and content networks in over 60 countries. In addition, there are 150 telecommunication carriers and service providers in the immediate vicinity on Kleyerstraße. Physical security, data security and high availability are ensured by an advanced IT infrastructure for servers in colocation areas and in dedicated rooms. Like all other ITENOS locations, Frankfurt is IPv6-ready. ITENOS currently operates more than 30,000 cross-connects in...
The ITENOS data center in Frankfurt-Rödelheim impresses with the highest security and performance benchmark. The data center achieves its Tier 3 classification through redundantly designed cable routes. In this way, ITENOS meets the highest standards of reliability. The location is also directly connected to the data center campus FRA1 in Kleyerstraße via a core and edge solution, thus enabling direct access to all 900 carriers located there. Moreover, the proximity to DE-CIX, the world's largest Internet exchange point, ensures optimal connectivity with extremely low latency and fast, smooth data exchange. In addition to colocation capacities, customers in Rödelheim benefit from value-added services such as a fast Internet connection via IP transit or various cloud services.
The data center in Düsseldorf, with a total area of more than 2,000 square meters, offers a leading-edge IT infrastructure and is certified according to ISO/IEC 27001. Here, ITENOS provides secure housing, high availability and optimal connection of customer servers in colocation areas or in dedicated rooms. A permanently staffed reception area gives customers access to their servers at all times. For the necessary connectivity, the network is equipped with Cisco components that are connected to the internet by two independent carriers through fiber optic and copper cabling. In Düsseldorf, ITENOS is also IPv6-ready and offers a link to DE-CIX.
In Stuttgart, the capital of the state of Baden-Württemberg, ITENOS offers a tier-3 data center with 24/7 access for customers to their racks or server rooms. The data center, with a total area of approximately 2,000 square meters, is ISO/IEC 27001- and TÜV Level 3 EN 50600-certified and provides optimal housing for your servers in colocation areas or in dedicated rooms. The network, equipped with Cisco components, is connected to the internet by two independent carriers over copper and fiber optic cables. It is also IPv6-ready and linked to DE-CIX, the largest German internet exchange node in Frankfurt am Main – the perfect combination for high availability and ideal connectivity.
The ITENOS data center Leverkusen is located in the Rhine-Ruhr metropolitan region. Here, ITENOS operates a data center with a total area of approximately 2,000 square meters, certified according to ISO/IEC 27001 and TÜV Level 3 EN 50600, with 24/7 access including biometric access control, full-coverage video surveillance and on-site security. Along with colocation areas for individual racks or cages, Leverkusen has dedicated rooms and fire compartments for maximum physical security. Network components from Cisco ensure a fast internet connection using copper and fiber optic cabling, which is complemented by the link to DE-CIX, the largest internet exchange node in Germany, and IVp6 readiness.
Energy providers are facing major challenges at the moment. Current events in the energy market, such as nuclear phase-out and fostering of energy generation from renewable resources (sun, wind, etc.), increase the demand for communication infrastructure in the energy supply sector. Bayernwerk is no exception, which is why ITENOS provides the Regensburg-based energy company with a flexible, highly secure and economical communication network. The solution is based on the closed, high-availability and modularly extensible ProtectService IP platform. Connection over DSL and the cellular network as well as the mapping of different data networks provide ideal coverage of its Gas, SmartGrid, PQ-UW and Infeed Management business areas. Naturally, in the background ITENOS also looks after the necessary bandwidth and compliance with stringent security requirements, and provides comprehensive service.
A different example in the same industry: Mainzer Stadtwerke looks after the supply of electricity, heat and drinking water as well as local transport in the region around Mainz. The broad range of services needs a sturdy IT foundation. That also includes the communication and security technology of the City of Mainz with 150 fire alarm systems, which – thanks to the help of ITENOS – are now connected to the control center of the fire brigade. The ITENOS ProtectService network enables this through DSL connections that are monitored and managed by the helpdesk in Bonn. The result is a future-proof and reliable network that is flexibly scalable and protected against external influences: A managed end-to-end solution compliant with ISO 27001.
Südvolt GmbH, on the other hand, uses balancing energy to compensate for fluctuations in the power grid that can occur, for example, due to extreme weather conditions, unforeseeable outages or planning errors. Through the virtual network of controllable power plants or industrial electricity consumers, the service provider ensures flexibility, a stable grid frequency and thus the success of the energy transition. The basic prerequisite is a highly secure, Internet-free data network that gives cyber-attacks no chance. To achieve this, Südvolt relies on ITENOS and the ProtectService platform - a multitenant, autonomous IP network that meets the high security requirements for network communication. The solution has closed user groups that can be expanded quickly and flexibly. In addition, ITENOS enables customer-specific dial-in via MPLS and mobile telephony. The integration of new stations can also be implemented quickly and easily thanks to the flexible platform.
ITENOS has been part of the Deutsche Telekom AG Group since 2000. This proximity to the largest European telecommunications company benefits not only the companies involved, but also their customers. As an independent, competent and reliable IT service provider, ITENOS ideally complements Telekom’s portfolio with an individual solution approach. At the same time, Deutsche Telekom's proven hardware technology and the strict Group-wide data privacy requirements ensure a high level of security and reliability: A bonus for all customers - especially SMEs - who have been taking ITENOS’ advice and support in the ICT area to heart for around 25 years.
Telekom AS 3320
ITENOS’ Data LogistIX platform provides customers with fast and secure interconnects to various large Tier 1 networks – e.g. a direct connection to Deutsche Telekom via IP-Transit. The connection to the telecom network AS3320, which is one of the largest eyeball networks, offers several advantages, as around 42 percent of all fixed-network broadband connections and more than a third of all mobile data connections in Germany use this network. Deutsche Telekom and its affiliated companies in Europe can therefore reach a total of around 250 million business partners via the shortest possible route - with extremely high connection speeds and low latency. Thus, even large volumes of data can be transferred easily.
Nowadays, cross-location networking and efficient Internet access are basic requirements for companies. With SOLID Internet Access Management (SIAM), ITENOS not only provides suitable hardware at all locations, but also takes over the planning, installation, configuration and operation of the corresponding BGP routers. Thanks to the professional and reliable management of all routers and direct peering to the AS3320 network of Deutsche Telekom or other service providers, ITENOS ensures a seamless connection and operation. The use of two routers for redundant safeguarding also ensures maximum reliability. Depending on the requirements, different bandwidths from 100 Mbit up to 100 Gigabit can be realized.
At peak times, DE-CIX in Frankfurt am Main is the Internet Exchange (IX) with the highest data throughput worldwide with over 6.8 terabits per second. With its fail-safe switch infrastructure, the Internet exchange point enables very efficient data transfer. Thanks to a strategic partnership between ITENOS and DE-CIX Management GmbH, all service providers connected to DE-CIX have direct access to Data LogistIX's connectivity solutions/products. Through the DirectCLOUD service, ITENOS can make its extensive IT infrastructure and network connection services available to the more than 26,000 companies associated with DE-CIX. The benefits range from an optimal Internet connection via IP access or multihoming to fast data transfer via IP transit, as well as site networking via Ethernet Connect and Metro Wave or the establishment of intelligent MPLS networks.
With the help of ITENOS, the Southern German petrol station and car wash operator Südramol was able to easily convert its voice and data connections to the future-proof All-IP technology. Using their Managed Router Service, the Bonn ICT experts provided the necessary hardware for around 60 company locations and set up a secure VPN based on shared IPsec. The Telekom subsidiary's comprehensive care-free solution included procurement, configuration and coordinated provision of the hardware. During operation, ITENOS also takes care of software updates and proactive troubleshooting for the routers. A central service desk was set up specifically for this purpose. In this way, the Südramol IT team has gained more time to focus on other tasks.